These Terms & Conditions ("Terms") govern your access to and use of internet, broadband and network services ("Services") provided by Kynex Technologies India Private Limited, trading as OK Fiber ("OK Fiber", "we", "us"). By applying for, installing or using our Services, you agree to be bound by these Terms and any service-specific agreement signed at the time of installation.
Services are available to individuals and businesses within our coverage area who can provide valid identification and address proof as required for internet service provisioning under applicable Indian regulations. You are responsible for the accuracy of the information provided during registration and for promptly updating it if it changes.
OK Fiber provides fibre-based home broadband, business broadband, dedicated leased line, MPLS VPN, DWDM point-to-point and managed SDWAN services, as described on our website and in your specific service order. Bandwidth, features and pricing vary by plan and are confirmed at the time of order.
Installation is carried out by our technicians or authorised partners at a mutually agreed time. Any equipment provided (such as ONT, router, or CPE) remains the property of OK Fiber unless otherwise stated, and must be returned in good working condition upon termination of service, subject to our Refund & Returns policy. You are responsible for providing safe access to the installation location and for the equipment's care during the service period, barring normal wear and tear.
Charges are billed monthly (or per the billing cycle agreed at signup) and are due by the date specified on your invoice. Late payments may result in a reminder, followed by service suspension if the amount remains unpaid beyond the grace period stated on your invoice. Prices are subject to change with reasonable prior notice; changes will not apply retroactively to periods already billed.
You agree not to use the Services to:
We reserve the right to investigate suspected violations and take appropriate action, including suspension of service.
We aim to maintain the uptime levels described for your specific plan (for example, 99.9% for Business Broadband or the SLA specified in your Lease Line agreement). Uptime commitments do not cover outages caused by events outside our reasonable control, including force majeure events, third-party infrastructure failures, or issues within your own premises wiring or equipment.
We may suspend or terminate Services for non-payment, breach of the Acceptable Use Policy, or if required by law or regulatory direction. You may terminate a month-to-month residential plan at any time by notifying us; leased line and other fixed-term agreements are governed by the notice period specified in your service order. Equipment must be returned per our Refund & Returns policy upon termination.
All trademarks, logos, and content on our website and marketing materials are the property of Kynex Technologies India Private Limited or its licensors. You may not use them without our prior written consent.
To the maximum extent permitted by law, OK Fiber's aggregate liability for any claim arising from the Services is limited to the amount you paid for the affected Service in the three months preceding the claim. We are not liable for indirect, incidental or consequential losses, including loss of business, data or profits, except where such exclusion is not permitted by applicable law.
You agree to indemnify and hold OK Fiber harmless from claims, damages or expenses arising from your misuse of the Services or breach of these Terms, to the extent permitted by applicable law.
These Terms are governed by the laws of India. Any dispute arising out of or relating to the Services shall be subject to the exclusive jurisdiction of the competent courts at Bhubaneswar, Odisha, subject to any statutory dispute-resolution mechanism prescribed for telecom services.
We may revise these Terms from time to time. Material changes will be communicated through our website or directly to active customers. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
For questions about these Terms, contact us at 022 6971 9686 or through our enquiry form.