OK Fiber (a brand of Kynex Technologies India Private Limited) provides internet connectivity services rather than physical goods, so this policy sets out how charges, deposits and equipment are handled when a plan is cancelled, downgraded, or an installation does not proceed. It applies to Home Broadband, Business Broadband, Lease Line and related services.
Where an installation fee is charged and the connection is successfully activated, the fee is non-refundable — it covers technician time, cable, and on-site work already completed. If we are unable to complete installation due to a coverage or feasibility issue on our side, any installation fee collected in advance will be refunded in full.
Certain plans, particularly Business Broadband and Lease Line connections, may require a refundable security deposit against the equipment provided. This deposit is refunded in full upon termination of service, provided all equipment is returned in working condition per Section 5, and any outstanding dues are cleared.
For monthly, month-to-month residential plans, cancelling mid-cycle does not entitle you to a refund for the days already used in that billing month, but no further charges will be billed after the cancellation takes effect. For plans billed annually or in advance, cancellation before the end of the paid period may be eligible for a pro-rata refund of the unused portion, less any discount applied for the longer commitment, at OK Fiber's discretion. Lease Line and other fixed-term business contracts are governed by the notice period and early-termination terms specified in the signed service order.
Any ONT, router, or other customer-premises equipment (CPE) provided by OK Fiber remains our property and must be returned within 15 days of service cancellation. Equipment should be returned in good working condition, accounting for normal wear and tear. If equipment is not returned, or is returned damaged beyond normal wear and tear, its replacement cost will be deducted from any refund or security deposit due, or separately invoiced.
The following are non-refundable once applied or availed:
Approved refunds are processed within 10–15 working days of approval, using the same payment method originally used where possible, or by bank transfer where that is not feasible. You will receive a confirmation once the refund has been initiated.
To request a refund, cancellation, or to arrange equipment pickup, please contact us through our enquiry form (select "Something else" and mention "Refund request") or call us directly. Please include your registered name, service address, and account or connection ID to help us process your request quickly.
For any questions about this policy, reach us at 022 6971 9686 or through our enquiry form.